Privacy Policy

At Lycot (“We”,”Us”,”Company”), we value your privacy and are cognisant of the fact that we would be dealing with sensitive information, including, but not limited to, your personal data.

By using http://www.lycot.com (“Site”,”Website”,”Company’s platform”), you consent to providing your personal information, processing of your personal information (as reasonably required for smooth functioning and a seamless experience), and agree to the Privacy Policy (“Policy”) as set forth.

In this Privacy Policy (“Policy”), we describe the information that we collect about you when you visit the Company’s platform and use the services available on Lycot, and how we use and disclose that information.

This Policy is incorporated into and is subject to the Lycot Terms of Use, which can be accessed at Terms & Conditions. Your use of the Site and any personal information you provide on the Site remains subject to the terms of the Privacy Policy and Terms of Use.

Any grievance or complaint may be intimated by email at XX. We shall endeavour to address the complaint as expeditiously as possible.

• Collection of Your Personal Information

We collect information that includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

At the time of creating the Account, user data such as name, email ID, etc., shall be collected and the user grants requisite permission for the same. Such information gathered shall be utilized to ensure greater customer satisfaction and help customers meet their needs. The type of personal information that we collect from you varies based on your particular interaction with the Company.

We may ask for personal information which may include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, email address, phone number etc. or information which is required to initiate a refund/ exchange of the products offered by Lycot such as purchase information, payment details, shipping address etc.

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

We may also collect personal information that you post such as profile, feedback, and any comments or discussions you post in any blog, forum, or other correspondence site with respect to Lycot. The Company reserves the right to record the conversations through the messaging/chat mechanism on the platform. All the chat/messaging logs can be used for but not limited to monitor and prohibit abuse, safeguard the rights of the users, resolve disputes etc.

We may obtain your device ID, which is sent to the Company’s servers and used in fraud prevention efforts.

We and our third-party service providers, which include ad networks, use cookies, web beacons, and other tracking technologies to collect information about your use of Lycot, such as your browser type, your operating system, your domain name, your access time, the URL of the previous website you visited, your page views, your IP address, and the type of device that you use. We use this information (including the information collected by our third-party service providers) for website analytics, to assist us in determining relevant advertising , to evaluate the success of our advertising campaigns, and as otherwise described in this policy. Currently, we do not honour browser requests not to be tracked.

While this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

We do not aim any of our products or services directly at children under the age of 18 (‘Children’), and we do not knowingly collect personal information about Children. We will assume that Children have been provided consent by their guardians or their guardians are operating their Account / transaction on their behalf.

• Cookies

We and our third-party service providers collect information from you by using cookies. When you visit Lycot, we may send one or more cookies to your computer that identifies your browser.

Some of these cookies may be connected to third-party companies or websites. The terms of use of such cookies are governed by this Policy and the privacy policy of the relevant third-party company or website. The terms of use of these cookies are governed by this Policy and Google’s Privacy Policy.

You can choose to accept or decline cookies. If you disable cookies, you may be prevented from taking full advantage of Lycot because it may not function properly if the ability to accept cookies is disabled.

Further, we may use clear GIFs, in connection with Lycot to, among other things, track the activities of visitors, help us manage content, and compile statistics about site usage. We and our third-party service providers also use clear GIFs in HTML emails to our visitors, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

• Usage of the Personal Information Collected

We collect your personal information; and aggregate information about the use of the site to better understand your needs and to provide you with a better experience. We may use your personal information for any of the reasons including but not limited:

• To provide our services to you, including registering you for our services, verifying your identity and authority to use our services, and to otherwise enable you to use the site;
• For customer support and to respond to your inquiries;
• For internal record-keeping purposes;
• For shipping and delivery of the Products and to initiate return/ exchange and refunds;
• To process billing and payment, including sharing with third party payment gateways in connection with Site;
• To periodically send promotional emails to the email address you provide regarding new products on Lycot, special offers on Lycot or other information about Lycot that we think you may find interesting;
• To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested;
• For the Company’s market research purposes, including, but not limited to, the customization of the Site according to your interests;
• To resolve disputes, to protect ourselves and other users of Lycot, and to enforce our Terms of Use;

We may use your demographic information (i.e., age, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;

We also may compare personal information collected through Lycot to verify its accuracy with personal information collected from third parties; and

We may combine aggregate data with the personal information we collect about you.

From time to time, the Company may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, the Company shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.

It is further clarified that your registration on Lycot shall be deemed to be your consent to be contacted for the purposes mentioned above, (i) on the mobile number shared by you even if you have opted out of receiving promotional calls and messages and (ii) by way of SMS or email notifications or messages in any other electronic form.

• Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• a parent, subsidiary, or affiliate of our company
• third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
• our employees, contractors, and/or related entities
• our existing or potential agents or business partners
• sponsors or promoters of any competition, or promotion we run
• courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
• third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data

• Electronic Newsletters, Invitations, Polls and Surveys

At our sole discretion, the Company may offer any of the free services on Lycot related to promotions and latest updates and offers, which you may select to use or receive at your option.

We may offer a free electronic newsletter to users. We will gather the email addresses of users who sign up on Lycot for the newsletter mailing list. Users may remove themselves from this mailing list by opting out of receiving newsletters during the registration process.

We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any services you have requested or received from us.

We may conduct user surveys from time to time to better target our product and services to our Lycot users via email and/ or whatsapp. We will not share individual responses from these surveys with any third party. By submitting your review via this survey you agree that Lycot reserves the right to use this review that you submit via the survey on our Website and/ or Application along with your first name to identify the review with. We will share aggregate data with third party service providers, partners, and other third parties. We also may post aggregate data containing survey responses on Lycot; that data may be viewed and downloaded by other users of Lycot.

• Security

We employ adequate security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. The Company may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure.

However, we cannot guarantee that your personal information or private communications will not be collected and used by others. You are advised to take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password, and keeping your log-in and password private.

The Company is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.

If your password has been compromised for any reason, you must immediately notify the company to change your password

• Disclosure of Information available

We may contract with various third parties for the provision and maintenance of Lycot and our business operations, and the Company may need to share your personal information and data generated by cookies and aggregate information with these vendors and service agencies. For example, we may provide your information to a credit card processing company to process your payment. The third parties will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the services to you.

We may disclose your information including Personal Information if: (i) the Company reasonably believes that disclosure is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority, (ii) disclosure would potentially mitigate our liability in an actual or potential lawsuit, (iii) reasonably necessary to enforce this Privacy Policy, our Terms of Use etc. (iv) disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities, or (v) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity.

We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and complaints, to law enforcement or other government officials if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority.

If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.In addition, we will post the results (in aggregate form) of surveys to Lycot.

• Links to External Websites

Lycot may contain links to other websites or resources over which the Company does not have any control. Such links do not constitute an endorsement by the Company of those external websites. You acknowledge that the Company is providing these links to you only as a convenience, and further agree that the Company is not responsible for the content of such external websites. We are not responsible for the protection and privacy of any information which you provide while visiting such external websites and such sites are not governed by this Policy. Your use of any external website is subject to the terms of use and privacy policy located on the linked to external website.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

• Updating, Deleting and Correcting Your Personal Information

You can review, correct and delete your personal information by logging into Lycot. You must promptly update your personal information if it changes or is inaccurate. Typically, we will not manually alter your personal information because it is very difficult to verify your identity remotely. Nonetheless, upon your request we will close your Account and remove your personal information from view as soon as reasonably possible based on your Account activity and in accordance with applicable law. We do retain information from closed Accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any user, enforce our Terms of Use, and take any other actions otherwise permitted by law that we deem necessary in our sole and absolute discretion. You should understand, however, that once you publicly post any content or any other information onto Lycot, you may not be able to change or remove it. Once we have deleted or removed your Account, you agree that the Company shall not be responsible for any personal information that was not included within your deleted and/or removed Account that remains on Lycot

• User Generated Content

We invite you to post content on Lycot and other platforms, including your comments, feedback, pictures, and any other information that you would like to be available on Lycot. If you post content to Lycot, all of the information that you post will be available to all visitors to Lycot. If you post your own content on Lycot, your posting may become public and the Company cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.

• Privacy Policy Updates

The Company may, in its sole and absolute discretion, change this policy from time to time by updating this document. The company will post its updated policy on Lycot on this page. The company encourages you to review this policy regularly for any changes. your continued use of Lycot and/or continued provision of personal information to us will be subject to the terms of the then-current policy.